Privacy Policy

Welcome to Horizon Tree and Hedge Care

At Horizon Tree and Hedge Care ("we," "us," "our"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.horizontreehedgecare.com ("Site") and use our services. By accessing or using our Site and services, you agree to the terms of this Privacy Policy.

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If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

We may collect and process the following types of information:

a. Personal Identification Information

• Name

• Email Address

• Phone Number

• Mailing Address

• Billing Information (if applicable)

b. Non-Personal Identification Information

• Browser Type

• Operating System

• IP Address

• Access Times

• Pages Viewed

c. Transactional Information

• Details of Services Requested

• Service History

• Payment Information

d. Marketing and Communications Information

• Preferences for Receiving Marketing Materials

• Responses to Surveys or Promotional Offers

We use the collected information in the following ways:

• To Provide Services: Deliver the gardening, tree care, hedge trimming, hedge cutting, and tree and stump removal services you request.

• To Improve Our Services: Understand how our services are used and how we can enhance them.

• To Communicate with You: Send updates, promotional materials, and respond to your inquiries.

• To Process Payments: Manage billing and payment transactions securely.

• To Ensure Security: Protect against fraud, unauthorized access, and other security threats.

• To Comply with Legal Obligations: Fulfill legal requirements and enforce our terms.

We implement a variety of security measures to maintain the safety of your personal information:

• Secure Servers: Data is stored on secure servers with limited access.

• Encryption: Sensitive information is encrypted during transmission.

• Access Controls: Only authorized personnel have access to personal data.

• Regular Audits: We conduct regular security audits to identify and address vulnerabilities.

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.

• Legal Requirements: When required by law, regulation, or legal process.

• Protection of Rights: To protect our rights, privacy, safety, or property, and that of others.

We use cookies and similar tracking technologies to enhance your experience on our Site:

• Cookies: Small data files stored on your device that help us improve site functionality and user experience.

• Tracking Pixels: Used to monitor user behavior for analytics and marketing purposes.

You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our Site.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request access to your personal data.

• Rectification: Request correction of inaccurate or incomplete data.

• Erasure: Request deletion of your personal data.

• Restriction of Processing: Request limitation of processing your data.

• Data Portability: Request transfer of your data to another party.

• Objection: Object to processing your data for certain purposes.

To exercise any of these rights, please contact us using the information provided below.

Our services are not directed towards individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete such information promptly.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

This Privacy Policy is governed by and construed in accordance with the laws of Surrey, United Kingdom. By using our Site and services, you consent to the exclusive jurisdiction of the courts in Surrey, United Kingdom for any disputes arising out of or related to this Privacy Policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Phone: 07495 425666

• Email: contact@horizontree.info

• Address: 12a Rothes Road, Dorking, Surrey, RH4 1JN